Note: Grade definitions, cosmetic guidelines, and functional testing for TPS-180 Grading and DLS (Formerly HYLA) Grading may differ slightly.

Refer to Assurant TPS-180 Grading and Assurant CPO Grading for additional reference.

DLS Grading Scale (Formerly HYLA Grading Scale)

Devices are thoroughly inspected and graded based on cosmetic condition and functionality.

Grading scales are specific to each device category:

- Smartphones and Tablets

- Apple Products (AirPods, AirPods Pro, HomePods, Apple TV, Apple Pencil)

- Laptops

SMARTPHONES AND TABLETS GRADES

All devices have OEM locks disabled and have been data cleared.

Refer to FUNCTIONAL TESTING documentation for full test details.

AA+ – Like New, Fully Functional

Like-new devices from Buyer’s Remorse programs typically returned within 14 days of purchase.

A+ – Light Wear and Tear, Fully Functional

Devices have passed all functional tests and may exhibit minor cosmetic blemishes. 

A – Light Wear and Tear, Partially Functional

Devices are functional but did not pass all functional tests and may exhibit minor cosmetic blemishes.

B+ – More Aggressive Wear and Tear, Fully Functional

Devices have passed all functional tests and will show more noticeable cosmetic blemishes.

B – More Aggressive Wear and Tear, Partially Functional

Devices are functional but did not pass all functional tests and will show more noticeable cosmetic blemishes.

C – Heavily Damaged Cosmetics, Key Functions Only Tested

Devices may show damage on multiple surfaces and major screen issues. Only key functions tested.